Head of Solutions & Delivery | EMEA

MoneyHash is building the future of API-based payment infrastructure. Our easy-install APIs consolidate the revenue cycle across geographies, functions, and use cases. We're saving our clients time and money, boosting product performance, unlocking new business opportunities, and reducing tech debt.

We're a fast-growing early-stage startup, and we know that building the right team is crucial to realizing our potential. At MoneyHash, we champion human empathy as well as work excellence. Join us and let's explore this journey together!

Your Team

At MoneyHash, the Customer Solutions & Delivery team owns the end-to-end pre to post-sales experience. This team includes Solution Engineers, Technical Support Engineers, and Customer Success Managers—all focused on delivering value to our merchants through high-impact onboarding, integration support, and long-term success management.

Our mission is to:

• Design and deliver tailored solutions that solve real payment challenges for our merchants

• Ensure a smooth, efficient onboarding and integration experience

• Drive ongoing success through performance optimization, education, and strategic support

• Build lasting partnerships grounded in trust, technical excellence, and business impact

You will lead this cross-functional team, set the strategic direction for merchant delivery and support, and ensure every customer touchpoint reflects our commitment to excellence.

What You’ll Be Doing

• Build, lead, and scale the Customer Solutions & Delivery function—including solution engineering, technical support, and customer success

• Define and continuously evolve the team’s operating model, playbooks, solution architecture artifacts, and KPIs across onboarding, implementation, and post-launch success

• Act as an executive sponsor for key merchants, guiding solution strategy, resolving escalations, and influencing roadmap decisions

• Collaborate closely with Sales, Product, and Engineering to improve integration workflows, close feedback loops, and reduce friction across the customer journey

• Build systems and tooling to increase team efficiency, improve technical delivery, and standardize processes

• Set a high bar for operational excellence: define SLAs, build reporting dashboards, and track team performance against merchant outcomes

• Attract, develop, and retain top talent across the Solutions, Technical Support, and Customer Success teams, including hiring and coaching future managers

• Champion a merchant-first mindset across the organization, serving as the voice of the customer in internal strategy and planning

You’ll Be Great for This Role If You

• Have 8+ years of experience in customer-facing technical leadership roles—e.g., Solutions Engineering, Technical Account Management, or Customer Success—preferably in fintech, SaaS, or payments

• Are deeply technical, with an expert-level understanding of complex API and SDK integrations, the ability to troubleshoot advanced merchant issues, and experience designing and reviewing scalable solution architectures

• Have led or built multi-disciplinary teams (e.g., SEs, CSMs, support) and managed managers

• Are a strong people leader—able to coach ICs and managers, build scalable processes, and grow a high-performing team culture

• Have a proven track record of improving customer retention, onboarding efficiency, and solution adoption

• Demonstrate exceptional written and verbal communication skills, with the ability to clearly explain complex technical topics to both technical and non-technical audiences, including C-level stakeholders and frontline teams

• Have experience building internal operational infrastructure—e.g., helpdesk workflows, implementation frameworks, team metrics, or tooling

• Thrive in fast-paced, early-stage environments and are comfortable building from zero

• Are fluent in both English and Arabic

How We Work at MoneyHash

Beyond your functional responsibilities, everyone at MoneyHash plays a part in shaping our culture and values:

• Respect. We’re a global team and value diversity, empathy, and honest dialogue.

• Humility. We give and receive feedback with openness, leaving egos at the door.

• Flexibility. We adapt quickly, learn constantly, and step up where needed.

• Willingness to Learn. We embrace growth, celebrate iteration, and treat every mistake as a step forward.