Manager, Integration Support Engineer | [Remote | MENA]

MoneyHash is building the future of API-based payment infrastructure. Our easy-install APIs consolidate the revenue cycle across geographies, functions, and use cases. We're saving our clients time and money, as well as boosting product performance, opening up new business opportunities, and reducing tech debt.

We're a fast-growing early-stage startup, and we know that building the right team is crucial to realizing our potential. At MoneyHash, we champion human empathy as well as work excellence. Join us and let's explore this journey together!

Your Team

At MoneyHash, the Customer Solutions & Delivery team is the face of our product for our merchants. Our mission is to:

• Design and deliver customized, forward-thinking solutions that address complex payment needs and merchant pain points

• Provide a seamless onboarding experience that sets our customers up for long-term success

• Continuously improve payment performance and uncover growth opportunities through data-driven insights

• Stay ahead of fintech trends to help our customers scale faster and smarter

• Act as the key interface between our merchants and third-party providers, ensuring smooth integrations and quick resolutions

You'll be joining a growing team that works across departments to ensure merchant success. You'll collaborate with product, business, operations, and technical teams to deliver seamless payment experiences. This team plays a crucial role in helping merchants simplify integration complexity while optimizing their payment setup and resolving provider-related blockers.

What You’ll Be Doing

• Own and lead support of merchant onboarding with new providers and oversee integration setup of those providers

• Manage all communications with merchants and third-party providers / external connections

• Serve as the technical point of contact for all new connection integration work

• Investigate and resolve provider-related issues impacting merchant performance

• Coordinate and manage the rollout of new provider integrations and maintain ongoing connectivity

• Provide tier-2 technical support for escalations, including log analysis and root cause investigations

• Lead and manage a small but growing team of Support Specialists

• Define and implement delivery processes, technical support workflows, and internal tooling improvements

• Author and maintain technical documentation, SDKs, and implementation guides

• Participate in PRD reviews, UAT testing, and go-live planning

• Collaborate cross-functionally with Product, Engineering, Commercial, and Partnerships

You’ll Be Great for This Role If You:

• Have 5+ years of experience in payment integrations, technical solutions engineering, or related roles

• Have experience managing or leading high-performing technical support or delivery teams

• Deeply understand payment processing, payment orchestration, and provider networks

• Are comfortable debugging API payloads, reviewing logs, and working in Postman or similar tools

• Have excellent technical writing and documentation skills

• Communicate clearly in English with both technical and non-technical stakeholders

• Have hands-on experience with multiple payment service providers

• Are comfortable operating in ambiguity and defining structure as you go

How We Work at MoneyHash

Beyond your functional responsibilities, everyone at MoneyHash plays a part in shaping our culture and values:

• Respect. We’re a global team and value diversity, empathy, and honest dialogue.

• Humility. We give and receive feedback with openness, leaving egos at the door.

• Flexibility. We adapt quickly, learn constantly, and step up where needed.

• Willingness to Learn. We embrace growth, celebrate iteration, and treat every mistake as a step forward.